Lou Heckler, CSP, CPAE   

Florida Motivational Speaker

Humorous Keynote Speaker

Speech Coach

    
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Speech Main Points

DRJ's Spring World 2007 - Orlando, FL
Photo courtesy of DRJ's Spring World 2007 in Orlando, FL

"Leadership by CHOICE"

  • Distinguishing between managing and leading
  • Creating a positive atmosphere for greater teamwork
  • Raising performance by raising expectations
  • Ensuring goals are clear, measurable and easily met

"Achieving Peak Performance"

  • Making sure your organizational mission is clear
  • Getting the best people in the right jobs
  • Listening to feedback and making course corrections
  • Seeking growth ideas outside conventional channels

"Ensuring Great Customer Service"

  • Paying great attention to daily details
  • Asking customers to partner with you
  • Eliminating systems that slow down service delivery
  • Modeling internally what you want done externally
      
   
 
 
 
   
       
     
       
       
     
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