Topics

Engagement  |  Leadership  |  Peak Performance  |  Customer Service

Engagement

At a time when we are electronically more connected than ever before in history, we are also less truly engaged with one another. This speech looks at three key areas in which all leaders must challenge their associates to execute at the highest level:

• Engage with purpose
• Engage with performance
• Engage with people

We will offer specific tactics that will encourage greater engagement: taking more initiative…focusing on values…working for the good of others, not the good of self…always considering that you are the first person someone may meet in your organization…seeking collaboration, not confrontation.

As with all of Lou’s most sought-after presentations, he combines current social and management research with real-life anecdotes that make his points come alive and stay in the minds of his audiences for many days to come.

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Leadership

Lou has served in a variety of leadership positions throughout his own career. He served in management positions at two television stations and spent 19 years on the adjunct faculty at the University of Michigan’s Executive Education Center, leading more than 200 all-day programs on topics such as Time Management, Delegation, Communication, Motivation, Creative Problem Solving, and Teamwork.

Throughout his career, Lou has been fascinated by the characteristics that top leaders possess:

• A commitment to maintaining and increasing their competence
• A belief in creating a climate of high expectations
• A wish to grow their business through relationship-building
• A dedication to promoting risk-taking and innovation
• A clarity about their own skills and their own weaknesses
• A knowledge that their energy will fuel the organization

He has created a powerful and practical presentation (“Leadership by CHOICE”), detailing these traits and sprinkled with uplifting and humorous stories about a few unexpected heroes he has met along the way.

With a journalist’s attention to detail and a top presenter’s skills on the platform, Lou creates a keynote experience that will have your attendees believing in themselves and believing in their power to become a top-notch leader of tomorrow.

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Peak Performance

Lou has been completely fascinated by people who rise to the top of their fields, from Tiger Woods in men’s professional golf to Oprah Winfrey in daytime talk television to a room service waiter in a hotel who has decided the simple job of delivering a meal to someone’s door is going to be nothing short of “theater” in his hands. Lou conducted more than 2,000 television interviews with peak performers and continues to do extensive research in that area.

In this session (“Achieving Peak Performance”), Lou will detail five action steps that all top achievers commit to, day in and day out:

• A belief in a powerful, personal vision
• An ability to translate that vision into a mission that matters
• A commitment to complete utilization of their unique skills
• A remarkable balance between patience and action
• A need to endorse and grow those around them

Lou’s premise is this: ordinary people can do extraordinary things if they will follow tried and true practices of outstanding businesspeople who have gone before them. He will share stories of these remarkable people who have crossed his path and show you how you can walk right behind them and take your career and your life to a whole new level.

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Customer Service

More than three million miles of flying…more than 2000 presentations all over the world…at least that number of nights in motels, hotels and inns…and countless numbers of restaurant meals – these are all in the experience that backs Lou’s presentation on customer service.

Like most people who travel a lot, he has been treated to some magnificent experiences and has been astounded at the indifferent ways he has been treated in worst-case scenarios. In the process, he has come to believe that great customer service comes down to three key commitments:

• Brute force attention to small details, including customer feedback
• The elimination of systems that delay service delivery
• The creation of a work climate where delighted employees thrive

This presentation (“Ensuring Great Customer Service”) is a combination of the practical and the inspirational, as Lou offers concrete ideas that can be put to immediate use. And Lou will practice what he preaches…working in advance with a meeting planner to ensure that his examples are relevant and his knowledge of the client is up-to-date.

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